At iXiam, we believe that talking about “data freedom” isn’t marketing — it’s a commitment. Our clients’ freedom translates into real choices: exporting, migrating, or integrating without invisible chains.
A few weeks ago, we received an unusual email with the subject line:
“CiviCRM has ended = Thank you”
In the message, one of our dearest clients thanked us for the years of collaboration and shared the sad news that they were switching systems due to a global directive. Although our first reaction was “No! What a shame!”, we immediately activated our exit protocol.
For us, handing a client’s data back to the client isn’t a service or a favor — it’s a right and a guarantee. That’s why at iXiam, we firmly stand against vendor lock-in.
Why we say NO to vendor lock-in
- It’s unethical: It forces clients to pay more without offering better service.
- It’s unsustainable: In the long term, it slows down growth and innovation.
- It’s unfair: It disrespects the autonomy of organizations — like NGOs or foundations — that must be free to choose their own technological path.
A real case of a smooth migration
For us, the exit process is just as important as the onboarding one. Although most of our clients stay with us for many years, sometimes situations like this arise — when an organization decides to switch systems. When that happens, the iXiam team:
- Ensures data integrity: We make sure the information we deliver is complete, well-structured, and free of inconsistencies that could complicate migration.
- Exports in open, reusable formats: What we provide can be easily imported into any other system.
- Provides support throughout the process: We answer technical questions, explain the contents of the files, and offer guidance to ensure the new CRM integration is as smooth as possible.
Leaves doors open: Even if saying goodbye hurts, we always end the relationship positively — with transparency, trust, and the assurance that if the client ever needs CiviCRM or our services again, we’ll be here.
The difference with other providers
While many CRMs put up barriers to leaving, we do the opposite: we give you the key to your own data. Even if you decide to leave iXiam, we make sure your migration is fast and transparent.
Our philosophy with CiviCRM
- Open Source: No hidden licenses or artificial dependencies.
- Transparency: Your team can audit, integrate, and improve without limitations.
Portability: Your data is yours — always.
A CRM should help you grow, not make you feel trapped. At iXiam, we believe technology should empower organizations, not limit them.
That’s why, more than just a provider, we want to be a partner, someone who supports you, knowing that your data will always belong to you.
If you’re going through (or have gone through) this situation, reach out to us. We’re here to help!
