The International Federation of Red Cross and Red Crescent Societies (IFRC), together with the Spanish, French, and Kenyan Red Cross Societies, and with the technical support of Ixiam, have developed a common technological solution for global volunteer management using CiviCRM through our cloud-based service, Civi-Go. This has created a Volunteer Data Management System (VDMS).
VDMS simplifies the management of volunteer onboarding, participation, credentialing, and insurance processes. It saves time, improves the volunteer experience, and enables faster decision-making. With tools for event registration, mass communication via email, SMS, and WhatsApp, as well as advanced reporting features, VDMS improves volunteer coordination and ensures we meet the needs of both volunteers and communities.
The Challenge: Digitizing Humanitarian Volunteering Globally
Until recently, each Red Cross National Society had its own volunteer management system:
- Platforms were not connected to each other.
- Duplicate or outdated information.
- Difficulty mobilizing people in the face of international emergencies.
The goal was clear: create a shared, scalable, multilingual, and ethical technological solution to facilitate the management, visibility, and coordination of volunteering worldwide.
Main features of VDMS
Volunteer Registration and Data Management: Create and manage forms for new volunteer registration. Generate reports and segment volunteer data for targeted engagement. Configure roles and data visibility for structured access.
Volunteer Activity and Training Management: Register for activities and training to drive engagement and development. Track volunteer hours for recognition and accountability. Accurately manage leave requests.
Private Volunteer Engagement Area: Update personal details, register for events, and track participation. Download certificates and manage personal settings.
Enhanced Communication Tools: Integrate email, SMS, and WhatsApp for efficient communication. (Message fees may apply.) Features include email templates, A/B testing, and scheduled emails.
Comprehensive Reporting and Analytics: Create detailed reports in various formats. Export data for further analysis and automate report delivery.
Facilities
Adapted to mobile units, allowing people to easily access and complete the process.
Helps organizations interact with their volunteers more effectively by providing a self-service portal.
Allows for analysis to support decision-making regarding volunteer management.
Why choose CiviCRM?
CiviCRM is a powerful web-based CRM system designed for nonprofits. It offers:
Free and open source: No licensing fees, allowing for unlimited users and roles.
Customizable: Easily configurable to meet your specific needs.
Integrated: Works seamlessly with your existing content management systems like Drupal or WordPress.
Could your organization benefit from this?
If you manage volunteering, whether locally, nationally, or internationally, and:
- You want to improve efficiency and transparency.
- You need an ethical and customizable tool.
- You’re looking to better connect with your community.
👉 Then CiviCRM with Civi-Go is the solution you’re looking for.
How to take the first step toward modern volunteer management?
Whether you manage 200 or 20,000 volunteers, the first steps are similar:
1️⃣ Audit of current processes. Where is the information now? What can be improved?
2️⃣ Definition of key workflows. Registration, validation, communication, follow-up.
3️⃣ Civi-Go setup. We create an environment tailored to your needs.
4️⃣ Training and support. So your team can get the most out of it.
🎯 With our technical expertise and our human approach, at Ixiam we’re with you every step of the way.
From Ixiam we help you take your volunteer management to the next level
We’re the company behind Civi-Go, the CiviCRM-based SaaS for NGOs. Based in Spain with international experience, we help you implement real-world solutions with a human impact.
📩 Request a free demo using this form.
🌐 More info about our work: www.ixiam.com
